We want you to love your purchase! Please contact us at firstname.lastname@example.org if you aren't 100% happy!
All items must be returned to us in the condition they were received in. Please include your original invoice in the return box. Shoes must be returned in their original shoebox.
The following items are FINAL SALE and cannot be returned:
- Final Sale Items
Once delivered, returns will be processed within 5 business days. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 21 days, we are unable to accept returns on any purchases made online.
We’re flexible! You can ship your item back to us, or bring it back to the Oxford, MS storefront, whichever makes it as painless as possible for you!
WHERE DO I SEND MY RETURN?
265 N. Lamar Blvd. Suite V
Oxford, MS 38655
- Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
DAMAGED OR DEFECTIVE ITEMS:Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing.
- All reports must be made within 3 days of receiving your order or it will not be accepted. This is so that we can connect with the vendor to try to amend the issue.
- Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
EXCHANGES:If you need a different size/color in an item, you can either:
- Reorder the item in the size you need from our site and then send the original item back to us (postmarked within 7 days) for a refund on the returned item.
- Email us at firstname.lastname@example.org with the size/color that you need, so we can check availability. Send the item back and once, received, we will ship the correct item to you.