Returns

We want you to love your purchase!  Please contact us at orders@shopluox.com if you aren't 100% happy!

RETURNS:

All items must be returned to us in the condition they were received in. Please include your original invoice in the return box.  Shoes must be returned in their original shoebox.
The following items are FINAL SALE and cannot be returned:

Once delivered, returns will be processed within 5 business days. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 21 days, we are unable to accept returns on any purchases made online.  


We’re flexible! You can ship your item back to us, or bring it back to the Oxford, MS storefront, whichever makes it as painless as possible for you! 

WHERE DO I SEND MY RETURN?

LuLu's

265 N. Lamar Blvd. Suite V

Oxford, MS 38655

DAMAGED OR DEFECTIVE ITEMS:

Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!

EXCHANGES:

If you need a different size/color in an item, you can either: